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  1. Migration Platform
  2. MIG-2247

CCMA Analytics throws "InvalidDataException: Memory is invalid. It shouldn't be a null number. Value provided null" in DC logs

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    • 18
    • Minor
    • 206

      Issue Summary

      When running CCMA, analytics will throw an error in the logs. This may be only happening with some specific browsers (e.g. Firefox)

      Steps to Reproduce

      1. Run a CCMA migration using Firefox

      Expected Results

      There is no error in the logs.

      Actual Results

      The below exception is thrown in the atlassian-confluence.log file:

      2025-04-11 14:24:06,427 INFO [http-nio-8090-exec-4] [agent.service.guardrails.BrowserMetricsService] validateMetrics Validating metrics data received from the browser.
2025-04-11 14:24:06,430 ERROR [http-nio-8090-exec-4] [v2.api.model.ExceptionConverter] convertServiceException No status code found for exception, converting to internal server error :
 -- url: /rest/migration/latest/browser-metrics | userName: <Username redacted> | referer: https://<sitename-radatced>/spaces/2011/overview | traceId: 5a3cabe73bc7df12
com.atlassian.migration.agent.service.guardrails.InvalidDataException: Memory is invalid. It shouldn't be a null number. Value provided null

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [MIG-2247] CCMA Analytics throws "InvalidDataException: Memory is invalid. It shouldn't be a null number. Value provided null" in DC logs

            Abhishekh Shaw made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 16 New: 18
            Koustav Das made changes -
            Assignee New: Abhishek Shaw [ aee92b126ad5 ]
            Iker Alonso made changes -
            Affects Version/s New: CCMA - 3.11.12 [ 112999 ]
            SET Analytics Bot made changes -
            Support reference count Original: 15 New: 16
            SET Analytics Bot made changes -
            UIS Original: 150 New: 206
            SET Analytics Bot made changes -
            Support reference count Original: 14 New: 15
            SET Analytics Bot made changes -
            Support reference count Original: 13 New: 14
            SET Analytics Bot made changes -
            UIS Original: 138 New: 150
            SET Analytics Bot made changes -
            UIS Original: 124 New: 138

              aee92b126ad5 Abhishek Shaw
              jrichards@atlassian.com James Richards
              Affected customers:
              7 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: