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  1. Migration Platform
  2. MIG-222

Error : failure - 400 Bad Request from POST https://users-migration-service.prod.atl-paas.net/api/users/migration/jira when using Jira Cloud Migration assistant

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Details

    • 9
    • Severity 2 - Major

    Description

      Issue Summary

      When performing a migration from JCMA, we observe the error as shown in the screenshot below:

      [user, group] migration completed: failure - 400 Bad Request from POST https://users-migration-service.prod.atl-paas.net/api/users/migration/jira
      

      Steps to Reproduce

      • The issue appears when jira server has invalid users with the email address domain like @...localhost , @...localdomain , @dummy.local.
      • Run the Jira Cloud Migration assistant, to migrate users and project to the Cloud site.
      • Run the Migration plan.

      Expected Results

      Jira cloud migration assistant detects these invalid emails during pre-flight checks.

      Actual Results

      We observe the error below when migration users and groups:

       [user, group] migration completed: failure - 400 Bad Request from POST https://users-migration-service.prod.atl-paas.net/api/users/migration/jira 
      

      Workaround.

      None.
      Contact Atlassian support so they can help investigate this through the logs.

      Attachments

        1. jira_migration (1).png
          265 kB
          Shwetha Suvarna

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              dweerasinghe@atlassian.com Dilan Weerasinghe
              ssuvarna@atlassian.com Shwetha Suvarna
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              Dates

                Created:
                Updated:
                Resolved: