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Uploaded image for project: 'Migration Platform'
  1. Migration Platform
  2. MIG-2040

"Mentioned on" Confluence page is not displaying on individual Jira issues

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Fixing Broken Links
    • None
    • 2
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      After a cloud-to-cloud migration, when specific Jira issues are referenced in Confluence pages, the confluence page is not showing within the "mentioned on" links within the Jira issues.

      The issue seems to occur on team-managed projects for issues that were migrated from the source site. Newer issues created on the destination site don't have this issue.

      Steps to Reproduce

      1. Create a Team-managed software project and create some test issues
      2. Use the cloud-to-cloud data copy feature to migrate the project to a second instance
      3. On the destination instance, ensure you have both Jira and Confluence
      4. On a confluence page, mention one of the migrated issues from Step 1
      5. Save the page and then navigate to the issue that was mentioned

      Expected Results

      The link to the confluence page appears within the "mentioned on" section on the Jira issue

      Actual Results

      The link to the Confluence page does not appear

      Workaround

      • Edit the original page to force Confluence to send another request to Jira to create the "Mentioned in" links in the Jira issue page. For example:
        1. Go to the original page and remove the issue key and publish the Confluence page.
        2. Then edit the page again and mention the Jira issue key.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Migration Platform'
            1. Migration Platform
            2. MIG-2040

            "Mentioned on" Confluence page is not displaying on individual Jira issues

              • Icon: Suggestion Suggestion
              • Resolution: Unresolved
              • None
              • Fixing Broken Links
              • None
              • 2
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Issue Summary

                After a cloud-to-cloud migration, when specific Jira issues are referenced in Confluence pages, the confluence page is not showing within the "mentioned on" links within the Jira issues.

                The issue seems to occur on team-managed projects for issues that were migrated from the source site. Newer issues created on the destination site don't have this issue.

                Steps to Reproduce

                1. Create a Team-managed software project and create some test issues
                2. Use the cloud-to-cloud data copy feature to migrate the project to a second instance
                3. On the destination instance, ensure you have both Jira and Confluence
                4. On a confluence page, mention one of the migrated issues from Step 1
                5. Save the page and then navigate to the issue that was mentioned

                Expected Results

                The link to the confluence page appears within the "mentioned on" section on the Jira issue

                Actual Results

                The link to the Confluence page does not appear

                Workaround

                • Edit the original page to force Confluence to send another request to Jira to create the "Mentioned in" links in the Jira issue page. For example:
                  1. Go to the original page and remove the issue key and publish the Confluence page.
                  2. Then edit the page again and mention the Jira issue key.

                        Unassigned Unassigned
                        cfc4ca56b4f8 Ani Gurudutt
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        2 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            cfc4ca56b4f8 Ani Gurudutt
                            Votes:
                            1 Vote for this issue
                            Watchers:
                            2 Start watching this issue

                              Created:
                              Updated: