User Problem

JCMA user assessment using BASIC(SIMPLE) method do not cross check user and JSM customers to validate duplicate email address.

Steps to reproduce

• Create Agent and JSM customer with same email address

  Username	Email address	Type/role
  user1	test@example.com	JSM customer
  user2	test@example.com	JSM agent with product access

• Go to (JCMA Migration dash board -> Assess and prepare your users -> Next -> Fix or Customize user -> select SIMPLE) Duplicate email address "test@example.com" will not be listed)

Suggested Solutions

• Implement a cross-check validation to identify duplicate email address in BASIC mode for both user(Agent) and JSM(customers)

Current Workarounds

To identify the duplicate email address used by user(Agent) and JSM(customers)  please use https://support.atlassian.com/migration/docs/customize-your-users-in-advanced-experience/ to download CSV file containing all the duplicate emails.