User Migration get stuck on "AllUserImport" step

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    • 9
    • Major
    • 88
      • UMS service is resumed and migration executed successfully
      • UMS service is resumed and migration executed successfully

      Issue Summary

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      This is intermittent issue

      1. Initiate a S2C migration using JCMA plugin.
      2. Select option "All users and groups from the Jira directory" for user migration

      Expected Results

      • Migration should get completed successfully

        Actual Results

      • Migration get stuck at "AllUserImport" step for more than 3 hours.
        From MigrationAdminUI we can see all users are migrated , still it gets stuck showing 75% completion status.

      Workaround

      There is no known workaround at this moment, whenever UMS service is resumed, migration gets completed.

            Assignee:
            Yiwen Zhang
            Reporter:
            Vishal Jadhav
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              Created:
              Updated:
              Resolved: