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  1. Migration Platform
  2. MIG-1640

ServerDataAggregator fails to display the configuration count on the JCMA home page when only JSM or only Jira Core is installed on the server instance.

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    • 34
    • Minor
    • 247

    Description

      Issue Summary

      When only JSM or only Jira Core is installed on the server instance, the JCMA fails to display the configuration count and throws an error communicating with the server.

      This error is thrown while the JCMA is retrieving the board count. During this process, JCMA attempts to execute the below query however it fails because the 'AO_60DB71_RAPIDVIEW' table does not exist within the instance where only JSM/Jira Core is installed.

      select count(*) from 'AO_60DB71_RAPIDVIEW'"

      This is reproducible on Data Center:

      Steps to Reproduce

      1. Install JSM or Jira Core only on the Server instance instance
      2. Update JCMA to the latest version
      3. Navigate to System -> Migrate to cloud -> The below error will be displayed
      Error communicating with server
Retry again in a few minutes. Contact support if you continue to receive this error.

      Expected Results

      The JCMA should display the statistics without any errors.

      Actual Results

      The below exception is thrown in the atlassian-jira.log file:

      2023-11-28 13:41:43,735+0000 http-nio-8080-exec-15 url: /jira/rest/migration/latest/stats/server; user: admin ERROR admin 821x628x2 esc88v 172.29.177.199,172.50.0.2 /rest/migration/latest/stats/server [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: com.querydsl.core.QueryException: Caught SQLSyntaxErrorException for select count(*) from "AO_60DB71_RAPIDVIEW" "AO_60DB71_RAPIDVIEW"
com.google.common.util.concurrent.UncheckedExecutionException: com.querydsl.core.QueryException: Caught SQLSyntaxErrorException for select count(*) from "AO_60DB71_RAPIDVIEW" "AO_60DB71_RAPIDVIEW"
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2086)
com.atlassian.jira.migration.serverdataextractors.ServerDataAggregator.getServerStats(ServerDataAggregator.kt:306)
	(...)
	at java.base/java.lang.Thread.run(Thread.java:829)

      Caused by: com.querydsl.core.QueryException: Caught SQLSyntaxErrorException for select count(*) from "AO_60DB71_RAPIDVIEW" "AO_60DB71_RAPIDVIEW"
	at com.querydsl.sql.DefaultSQLExceptionTranslator.translate(DefaultSQLExceptionTranslator.java:50)
	at com.querydsl.sql.Configuration.translate(Configuration.java:459)
	at com.querydsl.sql.AbstractSQLQuery.unsafeCount(AbstractSQLQuery.java:627)
	at com.querydsl.sql.AbstractSQLQuery.fetchCount(AbstractSQLQuery.java:132)
	at com.atlassian.jira.migration.serverdataextractors.JiraServerStatsReader.fetchAllRapidViewsCount$lambda$34(JiraServerStatsReader.kt:476)
	(...)
	at com.google.common.cache.CacheLoader$1.load(CacheLoader.java:192)
        (...)

      Caused by: java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist

	at oracle.jdbc.driver.T4CTTIoer11.processError(T4CTTIoer11.java:494)
	at oracle.jdbc.driver.T4CTTIoer11.processError(T4CTTIoer11.java:446)
(...)

      Caused by: Error : 942, Position : 21, Sql = select count(*) from "AO_60DB71_RAPIDVIEW" "AO_60DB71_RAPIDVIEW", OriginalSql = select count(*) from "AO_60DB71_RAPIDVIEW" "AO_60DB71_RAPIDVIEW", Error Msg = ORA-00942: table or view does not exist

	at oracle.jdbc.driver.T4CTTIoer11.processError(T4CTTIoer11.java:498)
	... 363 more

      The error above happened on an Oracle database. But it'll be very similar on other database flavors. The important bit is that the table AO_60DB71_RAPIDVIEW is not found.

      Workaround

      Install Jira Software on your Server instance

      1. Go to System -> Application -> Look for Jira Software -> Try it for free
      2. Wait for the Jira software installation to finish
      3. After the installation, navigate to System -> Migrate to Cloud and the error should not occur anymore
      4. Try a new migration plan in JCMA

      Or

      Downgrade JCMA to version 1.9.14

      1. Uninstall the current version of Jira Cloud Migration Assistant.
      2. Navigate to ${JIRA_URL}/secure/admin/jira/views/SiteDarkFeatures!default.jspa
      3. Add the following Dark Feature: 
        com.atlassian.jira.migration.skip.app.outdated.check
      1. Download the Jar file for the version you want to install: JCMA 1.9.14
      2. Navigate to General Configuration > Manage apps
      3. Choose Upload app
      4. Locate the JAR file you downloaded then click Upload
      5. Wait for it to finish installing
      6. Try a new migration plan in JCMA

      Reference: How to install a specific version of the Jira Cloud Migration Assistant

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            People

              6c61e5514587 Nitin Suri
              54bf2707b706 Deepak Pandey
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              Dates

                Created:
                Updated:
                Resolved: