Improve user sync error message

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      Problem Definition

      Whether you have a user without email or you exceed your license seat limit in the Cloud the error message stated doesn't help identify the problem:

      Error importing data: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.jira.bc.dataimport.identity.UsersImportService$WrappingCrowdException

      Suggested Solution

      Log the exact problem or at least give a hint of the issue the customer is facing. Replace the generic error message.

      Workaround

      As there is no way for a customer to access the backend logs, you will need to reach out to Cloud support
      Alternatively, users can refer to the following KB:

        1. image001.png
          image001.png
          255 kB

            Assignee:
            Unassigned
            Reporter:
            Daniel Brito [Atlassian]
            Votes:
            54 Vote for this issue
            Watchers:
            57 Start watching this issue

              Created:
              Updated: