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  1. Migration Platform
  2. MIG-153

Better handle add-on users when migrating

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      Problem Definition

      Currently, the JIRA migration assistant add-on might face issues when trying to import add-on users. Those issues vary and they can cause project migration to fail.

      Herer's one exampel of what can fail out:

      ERROR TS project-import We couldn't import Project
Role 'atlassian-addons-project-access' because of 12 missing dependencies:
User 'addon_atlassian-outlook-integration', User
'addon_jira-trello-integration', User 'addon_jira-sketch-integration', User
'addon_circleci.jira', User 'addon_jira-slack-integration', User
'addon_com.atlassian.jira.spreadsheets', User
'addon_com.atlassian.jira.chat', User 'addon_jira-workplace-integration',
User 'addon_com.codebarrel.addons.automation', User
'addon_com.atlassian.servicedesk.embedded', User 'addon_stspg-jira-ops',
User 'addon_jsd-slack-integration'. This caused 1391 other items to fail.
Check the reasons for the missing dependencies on your server site.
2020-03-25 05:37:53.754 ERROR SF project-import We couldn't import Project
Role Association 10052 because of 12 missing dependencies: User
'addon_jira-slack-integration', User
'addon_com.atlassian.jira.spreadsheets', User
'addon_jira-sketch-integration', User
'addon_com.atlassian.servicedesk.embedded', User 'addon_stspg-jira-ops',
User 'addon_jsd-slack-integration', User
'addon_com.codebarrel.addons.automation', User
'addon_com.atlassian.jira.chat', User 'addon_jira-workplace-integration',
User 'addon_jira-trello-integration', User
'addon_atlassian-outlook-integration', User 'addon_circleci.jira'. Check
the reasons for the missing dependencies on your server site.

      This usually happens if the instance was migrated from Cloud to the server prior to using the assistant.

      Suggested Solution

      Better handle add-on users in the import so it doesn't impact the project imports.

      Workaround

      Remove the add-on users from server and trigger a new migration.

              Unassigned Unassigned
              akasper André K. (Inactive)
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                Created:
                Updated:
                Resolved: