Problem Definition

When we rename the cloud URL by using the self-help documentation: https://support.atlassian.com/organization-administration/docs/update-your-product-and-site-url/ and perform the migration. The migration logs(support.zip) and backend logs are showing the old cloud URL.

e.g. Following this article, I renamed my cloud URL from https://abcd123.atlassian.net to https://wxyz789.atlassian.net and then performed the migration from server to cloud or cloud to cloud to the new destination site i.e. https://wxyz789.atlassian.net, even the migration gets successful or failed, the migration logs(support.zip) and backend logs are showing the old cloud URL i.e. https://abcd123.atlassian.net

Expected Result:

The migration logs should reflect the new cloud site instead of the old one.

Consequences

If the migration fails for any reason, especially the app migration, the vendor will deny providing support because the logs show the old cloud URL which no longer exists after the URL was renamed

Suggested Solution

None. This only displays the old URL in migration log and does not affect the data or app migration.