Details
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Bug
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Resolution: Fixed
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Highest
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JCMA - 1.9.0, JCMA - 1.9.1, JCMA - 1.9.2
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None
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41
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Major
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2,148
Description
Issue Summary
This is reproducible on Data Center: (no)
Steps to Reproduce
- Create a migration plan in JCMA
- Run pre-checks
Expected Results
Pre-checks is completed
Actual Results
Pre-check is failed and the following messages are shown.
・We couldn't check for invalid users
・We couldn't check for duplicated users
The below exception is thrown in the xxxxxxx.log file:
Caused by: com.atlassian.jira.migration.preflight.ums.exceptions.UmsPreflightCheckException: User Group Extraction or Data Upload Failed at com.atlassian.jira.migration.preflight.ums.UmsPreflightService.cleanUmsPreflightCheckFileId(UmsPreflightService.kt:117) at com.atlassian.jira.migration.preflight.ums.UmsPreflightService.cleanUmsPreflightChecksResults(UmsPreflightService.kt:111) at com.atlassian.jira.migration.preflight.ums.UmsPreflightService.executeUmsPreflightChecks(UmsPreflightService.kt:76) at com.atlassian.jira.migration.preflight.ums.UmsPreflightService.executeUmsPreflightChecks(UmsPreflightService.kt:33) at com.atlassian.jira.migration.preflight.UmsInvalidEmailService.validate(UmsInvalidEmailService.kt:37)
Workaround
- Go to <your-jira.com>/secure/migration-app-action.jspa#/email-validation/fix-invalid-emails
- Select Do nothing with invalid users option
- Go to <your-jira.com>/secure/migration-app-action.jspa#/email-validation/fix-duplicated-emails
- Select Do nothing with duplicated users option
- Click Review and apply
- Click Assess again and resolve issues with invalid and duplicated emails if any are present, ie. select Change settings and choose your preferred option for fixing invalid/duplicated emails
- Click Apply to all migrations
- Go back to your migration or start a new one, pre-migration checks for invalid and duplicated emails should be passing
If above workaround didn't solve the issue, and the error happens during scoped migration, on step 6 do not fix invalid/duplicated users - after assessing again just select Apply to all migrations. User assessment as a whole will be red, but your scoped migration will pass. Make sure not to fix the users that are not a part of migration.
Attachments
Issue Links
- causes
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MOVE-135896 Loading...
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SNC-901 Loading...
- is related to
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MOVE-127384 Loading...