Details
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Bug
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Resolution: Fixed
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High
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None
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JCMA - 1.7.7
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None
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4
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Minor
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44
Description
Issue Summary
This is reproducible on Data Center: (yes)
Steps to Reproduce
- Install JCMA 1.7.7
- Create a JSM project
- Create an organization and add a customer account
- Create an issue as another user (not the customer account)
- Confirm that no content references the customer account created
- Migrate the project with JCMA by selecting
- Only users and groups related to the selected projects
- Only customers related to the selected projects
Expected Results
As the organization is migrated as part of the Project, all customers who are members of the organization should also be migrated
Actual Results
JCMA will fail with the following error:
The below exception is thrown in the migration <ProjectKey>.log file:
2023-02-07 18:31:08.380115 ERROR ABC project-import We couldn't import Customer Organization Users 10001 because of 2 missing dependencies: User 'JIRAUSER12345', User 'JIRAUSER54321'. Check the reasons for the missing dependencies on your server site.
Workaround
Selecting the option to migrate All Jira Service Management customers can be used to successfully migrate the project. The user can leave the option Only users and groups related to the selected projects enabled.