Issue Summary

Users on EU data residency workspaces are unable to record via the SDK recorder. The error displayed is: "Recording not available — Try refreshing the page. If this problem persists, contact Loom support." The SDK recorder works fine on the same account for US data residency workspace.

Steps to Reproduce

1. Log in to a Loom account that belongs to an EU data residency workspace.

1. Attempt to create a recording using the SDK recorder.

1. Observe the error: "Recording not available — Try refreshing the page. If this problem persists, contact Loom support."

1. (Try the same account with the SDK recorder with US data residency— recording succeeds.

Expected Results

The user should be able to record using the SDK in EU data-residency workspaces.

Actual Results

The customers are unable to record through the SDK in EU data residency workspaces

Workaround

Record through Loom desktop app or Loom chrome extension