Color contrast issue in recorded videos on Loom Windows desktop app

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    • Severity 3 - Minor

      Issue Summary

      Some users recording videos on the Loom Windows desktop app are experiencing a color contrast issue in the recorded videos. Light colors appear washed out or completely white in the final recording.

      Steps to Reproduce

      1. Open the Loom Windows desktop app (version 0.345.3).
      2. Ensure the fallback recorder is not enabled.
      3. Record a video that includes light-colored content (e.g. a pastel-themed webpage or light UI elements).
        Stop the recording and play it back.

      Expected Results

      The recorded video should accurately reflect the original colors on screen, including light/pastel tones.

      Actual Results

      Light colors appear washed out or completely white in the recorded video. The color contrast is visibly distorted.

      Workaround

      When the fallback recorder is enabled, the color contrast issue does not occur.

              Assignee:
              Alex Agranovsky
              Reporter:
              Dhanush
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                Created:
                Updated: