[Desktop app] Mouse is not visible on recording playback on Windows

XMLWordPrintable

    • Severity 2 - Major

      Issue Summary

      For some customers, even though the mouse was visible during the recording, it is not showing up in the final Loom recording. 

      Steps to Reproduce

      1. Record a Loom walkthrough with your screen showing. 
      2. See that mouse is not present in final Loom. 

      Expected Results

      That all screen elements that are accurately captured in the recording that are visible during recording. 

      Actual Results

      Even though mouse was present during recording, it is not visible in final recording. 

      Workaround

      Currently, there is no known workaround for this behavior. 

              Assignee:
              Alex Agranovsky
              Reporter:
              Brianna Bulack (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: