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Type:
Bug
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Resolution: Unresolved
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Priority:
High
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Component/s: Workspace - Role Base Access
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None
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Severity 2 - Major
Issue Summary
When there is no Default Workspace set on a user's profile, they cannot record and they see a "Workspace unavailable" message in the recorders, blocking them from using Loom until their default workspace has been manually set.
Steps to Reproduce
Unable to reproduce as it's unclear why this is happening.
Expected Results
A default workspace will always be set for a user as long as they are a member of at least 1 active workspace.
Actual Results
The user could be a member of one or more active workspaces and still not have their default workspace set on their profile.
Workaround
If the user can log into their account, they can set their default workspace on their profile settings: https://www.loom.com/settings/account
If the user cannot login, they must reach out to Loom Support for assistance.