Issue Summary

Some users are unable to log in to their Legacy Loom workspace when their Loom account is “mastered” and uses the same email address as an Atlassian‑managed account. Because there is no Loom app associated with that Atlassian account, their login to the Legacy workspace is blocked.

Steps to Reproduce

1. A Loom user account is mastered for someone whose email address is also managed through a claimed domain in Atlassian.
2. The user remains on a Legacy Loom workspace.
3. The user attempts to log in to Loom but is unable to access their Legacy workspace.

Expected Results

The user should be able to log in to their Legacy Loom workspace using their email address.

Actual Results

The user’s login attempt fails with an unauthorized or similar error, and they are unable to access their Legacy Loom workspace.

Workaround

If you are affected by this issue, please contact Loom Support for assistance. The support team can review your account configuration and help restore access to your Legacy Loom workspace.