Select window button fails to appear after first recording on macOS using the desktop app

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    • Severity 3 - Minor

      Issue Summary

      Users on the Loom desktop app for macOS encounter an issue where the button to select a Specific Window stops appearing. While the window selection works properly for the first recording right after launching/restarting the app, any subsequent recording attempts fail to show the window selection button unless the application is restarted again or the workaround below is applied. 

      Steps to Reproduce

      1. Launch the Loom desktop app on macOS.
      2. Select the option to record a specific window and complete a recording (or cancel it).
      3. Attempt to start a second recording and choose the specific window option again.

      Expected Results

      The button/prompt to select a specific window appears consistently every time the user chooses to record a window.

      Actual Results

      The window selection button does not appear on subsequent recording attempts. The user has to repeatedly restart the Loom desktop app between recordings to get the button to reappear.

      Workaround

      Set recording controls to always show:
      1. Launch the Loom desktop app.
      2. Navigate to '···' (More) > Settings.
      3. Under the “Recording Controls” setting, select “Show”.
      4. Restart the Loom desktop app.

              Assignee:
              Laura Levy
              Reporter:
              Erick Doerre
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                Created:
                Updated: