Issue Summary

When attempting to play a video shared from another workspace or region in the Loom mobile app (Android or iOS), playback fails with the error message: "Error loading video. Please check your network connection and try again." Self-recorded videos play without issue in the mobile app, and the affected shared videos play normally in mobile and desktop web browsers.

• Screenshot for reference here: https://www.loom.com/i/d7a20cdf01e14f408b047912fb2d8d0f 

Steps to Reproduce

1. Open the Loom mobile app (Android or iOS).# Attempt to open and play a video shared from an external workspace or a different region.
2. Observe the playback screen.

Expected Results

The shared video loads and plays normally within the mobile player.

Actual Results

Playback fails with the screen displaying: "Error loading video. Please check your network connection and try again."

Workaround

Open and view the shared video link using a mobile web browser (Chrome, Safari) or a desktop browser instead of the mobile app.