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  1. Jira Work Management Cloud
  2. JWMCLOUD-560

When searching on User Picker custom field, no options get displayed

    • 3
    • Severity 3 - Minor

      Issue Summary

      On a form created for a JWM Company-managed project, when searching for any given user on a custom field of type User Picker with a User Filtering in place, users can only see a spinning wheel, and no options get displayed.

      Steps to Reproduce

      1. Have a JWM Company-managed project created.
      2. Have a User picker (single user) custom field created, and edit its context to allow only users from a specific group to be picked.
      3. Go to the form builder in the JWM project and include that User picker field
      4. Open the form and try to populate the field you just created.

      Expected Results

      1. Field suggests users from the group that you have selected

      Actual Results

      1. The field does not suggest anything and just spins
        • In the background, we can see the request GET /rest/api/3/user/recommend?context=CustomUserField&fieldId=customfield_xxx&query=yyy resulting in a 400 error
          {"errorMessages":["Provide a valid project ID or project key"],"errors":{}}

      Workaround

      At this moment, the workaround available is to remove the current user filtering configured on the custom field context and have the users search for the desired user against the active users in the system instead of the group.

            [JWMCLOUD-560] When searching on User Picker custom field, no options get displayed

            Hi,

            It's really disappointing that a bug like this isn't fixed in a timely manner. This has a significant impact on features that are already in production and creates frustration among users. Can we at least have an approximate date for the resolution of this bug?
            THANKS.

            amar.msaid@traversiers.gouv.qc.ca added a comment - Hi, It's really disappointing that a bug like this isn't fixed in a timely manner. This has a significant impact on features that are already in production and creates frustration among users. Can we at least have an approximate date for the resolution of this bug? THANKS.

            sorry,

            i can browse the users after i applied the workaround correctly.

            amar.msaid@traversiers.gouv.qc.ca added a comment - sorry, i can browse the users after i applied the workaround correctly.

            Hi,

            i applied the workaround to my JWM form but the issue is not resolved and i am always enable to browse users.

            amar.msaid@traversiers.gouv.qc.ca added a comment - Hi, i applied the workaround to my JWM form but the issue is not resolved and i am always enable to browse users.

              Unassigned Unassigned
              78c9c9b7d3dc Danieli Barboza
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated: