Details
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Suggestion
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Resolution: Unresolved
Description
Problem Definition
When viewing a Jira Work Management JWM type project's summary page such as https://[example].atlassian.net/jira/core/projects/PROJECT_KEY/summary
There are currently four cards to show Done, Updated, Created, and Due. Clicking these cards will show you a list of issues that apply that filter.
The problem here is that any issues that is beyond its due date will not appear on the Due card. The Due card is limited to only show a JQL filter of
statusCategory!=Done AND (duedate >= 0d AND duedate < 1w)
Which only shows you items that are due today, or within the following 1 week.
This view should really have a "Past Due" card that can show you any issues that are currently beyond their due date and are still not resolved.
Suggested Solution
Add a Past Due card that can show you issues that your team missed
Why this is important
Without this, the summary page allows issues to fall further through the cracks. With a Past Due card, users of this view can at least see issues that are still open with a due date in the past.
Workaround
In the left navigation menu, go to the Issues link (below Summary, List, board, Calendar, Timeline, Forms). This will bring you to the issue search. Using the advanced search option on that page, you can create a JQL query such as
project = ABCD and statusCategory!=done and duedate <= -1d ORDER BY created DESC
Where ABCD is the project key. This query can at least show you issues that are past their due dates, but not yet in a done status.