Not working plugin with expired license

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    • 6.01

      Today expired our license for GreenHopper. From today GreenHopper is not working! When we click on the main menu on "Agile" Jira does not appear to Greenhoper dashboard, but redirects us to jira Plugin management.

      GreenHopper is very critical to our business. Our projects are affected. Please what is the fastest solution. We need to work GreenHopper ASAP.

      And what is the status "License is for an older version and maintenance has expired". I don't understand this.

      Installed version: 6.1.4
      Available version: 6.1.5
      Developer: Atlassian
      Add-on key: com.pyxis.greenhopper.jira
      License details: Unlimited-user commercial license, Standard, expires 28.03.2013
      License status: License is for an older version and maintenance has expired
      License SEN: SEN-2240831 
      

      Regards

      Martin Kostal
      DERS s.r.o.
      Czech Republic

      Workaround

      After updating to UPM 2.1.1+ (either 2.1.1 or 2.1.2 would contain the fix), your GreenHopper may still report itself as having a maintenance-expired license. This is because plugin licenses get cached and are only recomputed once a day.
      To refresh your cached GreenHopper license you can do the following:
      Copy your GreenHopper license in your UPM (Plugin Manager)
      Remove the GreenHopper license in your UPM such that it says it is unlicensed
      Paste (re-enter) the GreenHopper license and submit it.
      By doing the workaround you described above, you essentially did the same thing.

            Assignee:
            Unassigned
            Reporter:
            DERS
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              Created:
              Updated:
              Resolved: