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  1. Jira Software Data Center
  2. JSWSERVER-7757

Quick Filter does not return expected results

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      When attempting to create a quick filter or swimlane using a query which evaluate whether a label IS NOT a particular string it fails to work yet a query evaluating weather a label IS equal to a string does work.

      EX:

      labels = DEV works
      labels != DEV does not work

      Is it possible to use labels this way?

      Thanks,
      Karen

            [JSWSERVER-7757] Quick Filter does not return expected results

            RenjithA added a comment -

            Hi Karen,

            I am closing this issue as you have raised the support request (JST-57877).

            Cheers,
            Renjith

            RenjithA added a comment - Hi Karen, I am closing this issue as you have raised the support request ( JST-57877 ). Cheers, Renjith

            RenjithA added a comment -

            Hi Karen,

            Could you please raise your request at https://support.atlassian.com with the same details and we will be able to help you to resolve this issue?

            Cheers,
            Renjith

            RenjithA added a comment - Hi Karen, Could you please raise your request at https://support.atlassian.com with the same details and we will be able to help you to resolve this issue? Cheers, Renjith

            Michael Tokar added a comment -

            Hi Karen,

            Thanks for your patience. I think the best avenue for you to work through this issue is via our support channels. I have flagged this issue with our support staff and they will assist you in diagnosing the problem further.

            Cheers,

            Michael Tokar added a comment - Hi Karen, Thanks for your patience. I think the best avenue for you to work through this issue is via our support channels. I have flagged this issue with our support staff and they will assist you in diagnosing the problem further. Cheers,

            Karen Emmith added a comment -

            Hi Michael,
            I was wondering if there are any updates on this.

            Thanks,
            Karen

            Karen Emmith added a comment - Hi Michael, I was wondering if there are any updates on this. Thanks, Karen

            Karen Emmith added a comment -

            Hi,
            I also found this ticket in your queue which seems like the same issue.

            https://jira.atlassian.com/browse/GHS-7576

            Thanks again,
            Karen

            Karen Emmith added a comment - Hi, I also found this ticket in your queue which seems like the same issue. https://jira.atlassian.com/browse/GHS-7576 Thanks again, Karen

            Karen Emmith added a comment -

            Hi Michael,
            By "it doesn't work" I mean it fails to filter off those issues whose label is DEV. I do not want to also filter off issues with a null label value because I do want to include those so I don't think adding "labels is EMPTY" will work for me either.

            Thanks,
            Karen

            Karen Emmith added a comment - Hi Michael, By "it doesn't work" I mean it fails to filter off those issues whose label is DEV. I do not want to also filter off issues with a null label value because I do want to include those so I don't think adding "labels is EMPTY" will work for me either. Thanks, Karen

            Michael Tokar added a comment - - edited

            Hi emmith,

            Can you provide more details as to why it "doesn't work" when you use a filter like labels != DEV?

            You might need to specify your filter like this to get the results you expect:

            (labels != DEV OR labels IS EMPTY)

            ?

            Michael Tokar added a comment - - edited Hi emmith , Can you provide more details as to why it "doesn't work" when you use a filter like labels != DEV ? You might need to specify your filter like this to get the results you expect: (labels != DEV OR labels IS EMPTY) ?

              Unassigned Unassigned
              74c600fbe4e3 Karen Emmith
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: