Uploaded image for project: 'Jira Software Data Center'
  1. Jira Software Data Center
  2. JSWSERVER-7237

After Greenhopper plugin update, Jira redirects to a non-existent URL (404)

XMLWordPrintable

      When updating the Greenhopper plugin from the Jira universal plugin manager, when the update is complete, Jira redirects to the URL /software/greenhopper/whatsnew

      This redirect results in HTTP 404 Not Found.

      This has happened the last 2 times I have updated Greenhopper.

            [JSWSERVER-7237] After Greenhopper plugin update, Jira redirects to a non-existent URL (404)

            Michael Tokar added a comment -

            timlong:

            I can reproduce it with your instance. I captured the HTTP request/response information using Chrome:

            Request URL:http://jira.teamserver.tigranetworks.co.uk/plugins/servlet/greenhopper/whats-new
Request Method:GET
Status Code:302 Moved Temporarily
Request Headersview source
Accept:text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Charset:ISO-8859-1,utf-8;q=0.7,*;q=0.3
Accept-Encoding:gzip,deflate,sdch
Accept-Language:en-US,en;q=0.8
Connection:keep-alive
Cookie:atlassian.xsrf.token=AEWV-Q8O4-BVYR-2NL9|2061201d3859060534ac049e2c5fc29b40e50ece|lout; JSESSIONID=DA4E7139D30E77C2760AD1F28579CADB; __utma=1.725330654.1359442100.1359442100.1359442100.1; __utmb=1.1.10.1359442100; __utmc=1; __utmz=1.1359442100.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
Host:jira.teamserver.tigranetworks.co.uk
User-Agent:Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.101 Safari/537.11

Response Headers

Content-Length:0
Content-Type:text/html;charset=UTF-8
Date:Tue, 29 Jan 2013 06:48:29 GMT
Location:http://jira.teamserver.tigranetworks.co.uk/software/greenhopper/whats-new
Server:Microsoft-IIS/7.5
X-AREQUESTID:408x157403x1
X-ASESSIONID:1j8p3p0
X-AUSERNAME:anonymous
X-Powered-By:ARR/2.5
X-Powered-By:ASP.NET

            Of note is the Location in the response: http://jira.teamserver.tigranetworks.co.uk/software/greenhopper/whats-new

            What should be returned is this: http://www.atlassian.com/software/greenhopper/whats-new

            It looks as though your web server (IIS) or a proxy has some rewriting rules in effect that stop this from working properly.

            Michael Tokar added a comment - timlong : I can reproduce it with your instance. I captured the HTTP request/response information using Chrome: Request URL:http: //jira.teamserver.tigranetworks.co.uk/plugins/servlet/greenhopper/whats- new Request Method:GET Status Code:302 Moved Temporarily Request Headersview source Accept:text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Charset:ISO-8859-1,utf-8;q=0.7,*;q=0.3 Accept-Encoding:gzip,deflate,sdch Accept-Language:en-US,en;q=0.8 Connection:keep-alive Cookie:atlassian.xsrf.token=AEWV-Q8O4-BVYR-2NL9|2061201d3859060534ac049e2c5fc29b40e50ece|lout; JSESSIONID=DA4E7139D30E77C2760AD1F28579CADB; __utma=1.725330654.1359442100.1359442100.1359442100.1; __utmb=1.1.10.1359442100; __utmc=1; __utmz=1.1359442100.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none) Host:jira.teamserver.tigranetworks.co.uk User-Agent:Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.101 Safari/537.11 Response Headers Content-Length:0 Content-Type:text/html;charset=UTF-8 Date:Tue, 29 Jan 2013 06:48:29 GMT Location:http: //jira.teamserver.tigranetworks.co.uk/software/greenhopper/whats- new Server:Microsoft-IIS/7.5 X-AREQUESTID:408x157403x1 X-ASESSIONID:1j8p3p0 X-AUSERNAME:anonymous X-Powered-By:ARR/2.5 X-Powered-By:ASP.NET Of note is the Location in the response: http://jira.teamserver.tigranetworks.co.uk/software/greenhopper/whats-new What should be returned is this: http://www.atlassian.com/software/greenhopper/whats-new It looks as though your web server (IIS) or a proxy has some rewriting rules in effect that stop this from working properly.

            Peter Obara added a comment -

            Thanks Tim,

            I will look into this.

            Peter Obara added a comment - Thanks Tim, I will look into this.

            Tim Long added a comment -

            Just updated to GreenHopper 6.1.2 and got the same issue. At the end of the update, there is a dialog with a 'Next Steps' button. Clicking on the button opens a new tab and tries to navigate to:
            http://jira.teamserver.tigranetworks.co.uk/software/greenhopper/whats-new
            That results in a 404 Not Found. The jira instance is internet facing so you can try it for yourself.

            Tim Long added a comment - Just updated to GreenHopper 6.1.2 and got the same issue. At the end of the update, there is a dialog with a 'Next Steps' button. Clicking on the button opens a new tab and tries to navigate to: http://jira.teamserver.tigranetworks.co.uk/software/greenhopper/whats-new That results in a 404 Not Found. The jira instance is internet facing so you can try it for yourself.

            Tim Long added a comment -

            On the most recent occurrence, I went from GH6.1 to 6.1.1; the previous occurrence I would imagine was a similar incremental update but I don't have records.

            Jira v5.1#768-sha1:38ad524

            UPM version 2.8 (updated immediately prior to applying the GreenHopper update).

            Tim Long added a comment - On the most recent occurrence, I went from GH6.1 to 6.1.1; the previous occurrence I would imagine was a similar incremental update but I don't have records. Jira v5.1#768-sha1:38ad524 UPM version 2.8 (updated immediately prior to applying the GreenHopper update).

            Ben Woskow (Inactive) added a comment -

            No, we haven't heard of this before. timlong can you provide your previous/new GreenHopper versions, your Universal Plugin Manager version, and your JIRA version?

            Ben Woskow (Inactive) added a comment - No, we haven't heard of this before. timlong can you provide your previous/new GreenHopper versions, your Universal Plugin Manager version, and your JIRA version?

            Peter Obara added a comment -

            bwoskow does this sound familiar to you? Have any UPM bugs been raised?

            Peter Obara added a comment - bwoskow does this sound familiar to you? Have any UPM bugs been raised?

              Unassigned Unassigned
              52c40197588c Tim Long
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: