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  1. Jira Software Data Center
  2. JSWSERVER-6057

The remaining time estimate on the scrum board card still shows X hours when the task has zero remaining

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      For some reason the remaining time on the card still shows 4h when the task itself has been set to zero remaining hours

            [JSWSERVER-6057] The remaining time estimate on the scrum board card still shows X hours when the task has zero remaining

            Fabian Meier added a comment -

            rpillai: After a long discussion with support they have eventually agreed that it is a bug and filed GHS-6788 for us. The progress on this issue will be tracked there. Thanks for the follow up though!

            Fabian Meier added a comment - rpillai : After a long discussion with support they have eventually agreed that it is a bug and filed GHS-6788 for us. The progress on this issue will be tracked there. Thanks for the follow up though!

            RenjithA added a comment -

            fabian9 : Could you please let us know which is the support case you are referring to? As we could see in the support case GHS-6513 there is another bug report raised for GreenHopper at GHS-6788, where Shaun has requested to check the order of the post function. Could you please confirm that?

            RenjithA added a comment - fabian9 : Could you please let us know which is the support case you are referring to? As we could see in the support case GHS-6513 there is another bug report raised for GreenHopper at GHS-6788 , where Shaun has requested to check the order of the post function. Could you please confirm that?

            Fabian Meier added a comment -

            I have already spoken to support, but it looks more like a Greenhopper bug to me. GH does not seem to be able to handle a out of the box JIRA post function that reduces the remaining estimate. Support has not really been helpful so far...

            Fabian Meier added a comment - I have already spoken to support, but it looks more like a Greenhopper bug to me. GH does not seem to be able to handle a out of the box JIRA post function that reduces the remaining estimate. Support has not really been helpful so far...

            RenjithA added a comment -

            fabian9

            This was an error in the workflow in the customer setup. Are you also facing similar issue? If yes, I would recommend you to create a support request for us to analyse the situation.

            RenjithA added a comment - fabian9 This was an error in the workflow in the customer setup. Are you also facing similar issue? If yes, I would recommend you to create a support request for us to analyse the situation.

            Fabian Meier added a comment -

            How exactly does that help the rest of us?

            Fabian Meier added a comment - How exactly does that help the rest of us?

            Davey Lei added a comment -

            Ok, thanks.

            Davey Lei added a comment - Ok, thanks.

            RenjithA added a comment -

            Hi Davey,

            I am moving this to JIRA support (issue is linked to this one) and we will respond to this query there.

            Cheers,
            Renjith

            RenjithA added a comment - Hi Davey, I am moving this to JIRA support (issue is linked to this one) and we will respond to this query there. Cheers, Renjith

              Unassigned Unassigned
              218daca75856 Davey Lei
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: