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  1. Jira Software Data Center
  2. JSWSERVER-6000

Large Planning Boards never load nor timeout if JIRA is in time zone America/Bogota

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      While using JIRA with TimeZone set to America/Bogota (either system timezone or the JVM timezone), Planning Boards with greater than ~900 issues never render, and instead send org.joda.time.tz.CachedDate.TimeZone.getOffset into what appears to be an infinite loop.

      No timeout is triggered at either server or browser, so the page neither loads nor fails to load.

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          conf_zonahoraria_java_jira.PNG
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        2. error_zona horaria.PNG
          error_zona horaria.PNG
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        3. error_zona horaria.PNG
          error_zona horaria.PNG
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        4. Screen Shot 2012-09-19 at 12.34.39 PM (2).png
          Screen Shot 2012-09-19 at 12.34.39 PM (2).png
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            [JSWSERVER-6000] Large Planning Boards never load nor timeout if JIRA is in time zone America/Bogota

            Michael Andreacchio added a comment -

            Hi ymgonzalezol96,

             

            Thanks for contacting us. Giving this a quick look over there's no obvious misconfiguration with your service properties there, and we'd need to look into your log files and ask you a few more troubleshooting questions to know what's really going on there. In order to help us with this could you please log a support ticket at https://getsupport.atlassian.com and reference this ticket for context so that we have the right background information for your problem here.

             

            Cheers,

             

            Michael Andreacchio

            Michael Andreacchio added a comment - Hi ymgonzalezol96 ,   Thanks for contacting us. Giving this a quick look over there's no obvious misconfiguration with your service properties there, and we'd need to look into your log files and ask you a few more troubleshooting questions to know what's really going on there. In order to help us with this could you please log a support ticket at https://getsupport.atlassian.com  and reference this ticket for context so that we have the right background information for your problem here.   Cheers,   Michael Andreacchio

            Milena Gonzalez added a comment -

            Hi John

            I have installed Jira Service desk 3.10 started with Windows Service, I perform the configuration you said previously , but , when restarting , the same error comes out.

             

            How could I give a definitive solution to the error?

             

             

            Milena G

            Milena Gonzalez added a comment - Hi John I have installed Jira Service desk 3.10 started with Windows Service, I perform the configuration you said previously , but , when restarting , the same error comes out.   How could I give a definitive solution to the error?     Milena G

            John Garcia (Inactive) added a comment -

            As a workaround, please add the following JVM argument to your setenv.sh/setenv.bat in the JVM_SUPPORT_RECOMMENDED_ARGS section:

            -Duser.timezone=COT

            Additionally, this issue is not seen in JIRA 5.0 or later, nor GreenHopper 5.9 or later, so an upgrade is the resolution.

            John Garcia (Inactive) added a comment - As a workaround, please add the following JVM argument to your setenv.sh/setenv.bat in the JVM_SUPPORT_RECOMMENDED_ARGS section: -Duser.timezone=COT Additionally, this issue is not seen in JIRA 5.0 or later, nor GreenHopper 5.9 or later, so an upgrade is the resolution.

              Unassigned Unassigned
              jgarcia John Garcia (Inactive)
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: