Activity Stream fails to load, displaying “An error occurred while trying to retrieve recent activity" error while loading DVCS information

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 11.1.0, 11.0.1, 11.1.1
    • Component/s: DVCS Accounts, Gadget
    • None
    • 11
    • 1
    • Severity 3 - Minor

      Issue Summary

      The "Activity Stream" gadget shows "An error occurred while trying to retrieve recent activity" error while loading DVCS information.

      The following error is presented on HAR file and atlassian-jira.log:

      2026-01-05 00:44:53,930-0800 http-nio-8080-exec-14 url: /internal-error ERROR      [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=6b3e8218-b072-43ca-9dda-a0c05df155b6, interpretedMsg=, cause=java.lang.NoClassDefFoundError: org/apache/hc/client5/http/classic/HttpClient, stacktrace=java.lang.NoClassDefFoundError: org/apache/hc/client5/http/classic/HttpClient
          	at org.owasp.validator.html.scan.AntiSamyDOMScanner.processAttributes(AntiSamyDOMScanner.java:582) [?:?]
      Caused by: java.lang.ClassNotFoundException: org.apache.hc.client5.http.classic.HttpClient not found by com.atlassian.streams.core-plugin [170]
      

      Steps to Reproduce

      1. Install Jira Software 11.1.1.
      2. Configure Git as an application link.
      3. In DVCS accounts, link a Git account.
      4. On the Git side, in a repository:
        • Add a new file.
      5. Commit the change and include a Jira issue key in the commit message.
      6. In Jira:
        1. Refresh the repositories.
        2. Open the Activity Stream gadget again.
        3. The gadget fails with the same error.

      We can see this behavior in the recording here:

      Git_Activity_issue.mov

      Expected Results

      The "Activity Stream" should display recent project activity without errors loading DVCS information as well:

      Actual Results

      The "Activity Stream” displays:
      "An error occurred while trying to retrieve recent activity"

      The following error is presented on the HAR file and atlassian-jira.log:

      2026-01-05 00:44:53,930-0800 http-nio-8080-exec-14 url: /internal-error ERROR      [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=6b3e8218-b072-43ca-9dda-a0c05df155b6, interpretedMsg=, cause=java.lang.NoClassDefFoundError: org/apache/hc/client5/http/classic/HttpClient, stacktrace=java.lang.NoClassDefFoundError: org/apache/hc/client5/http/classic/HttpClient
          	at org.owasp.validator.html.scan.AntiSamyDOMScanner.processAttributes(AntiSamyDOMScanner.java:582) [?:?]
      Caused by: java.lang.ClassNotFoundException: org.apache.hc.client5.http.classic.HttpClient not found by com.atlassian.streams.core-plugin [170]
      

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. Activity_DVCSbug.png
          Activity_DVCSbug.png
          971 kB
        2. Git_Activity_issue.mov
          25.80 MB
        3. behavioron-11.2.png
          behavioron-11.2.png
          443 kB
        4. Screenshot 2026-01-12 at 07.02.15.png
          Screenshot 2026-01-12 at 07.02.15.png
          240 kB
        5. Screenshot 2026-01-12 at 07.03.43.png
          Screenshot 2026-01-12 at 07.03.43.png
          148 kB

            Assignee:
            Mateusz Marzęcki
            Reporter:
            Rodrigo Jose Zaparoli
            Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

              Created:
              Updated: