Problem

There can be many different reasons why a specific Jira issue is missing from a Plan, as explained in the 2 articles below:

• https://support.atlassian.com/advanced-roadmaps-for-jira/kb/troubleshoot-missing-issues-in-advanced-roadmaps-for-jira-data-center/
• https://confluence.atlassian.com/jirasoftwareserver/troubleshoot-missing-issues-in-advanced-roadmaps-1044784180.html

Understanding why a Jira issue is missing from a Plan can be quite a complex and tedious task, since there is no clear explanation/indication in the Jira UI as to whether a Jira issue should be shown or hidden.

Suggestions

Add an in product tool allowing users to understand if and why a Jira issue is missing from a Plan, which could work similarly to the Permission Helper.

The tool could work like this:

• The user fills in the following field in a form:
  • Plan Name
  • Jira Issue Key
  • Username (since a user's permission might impact the ability to see a Jira issue in a Plan)
• The output would be as follows:
  • Will the Jira issue be visible or not?
  • If yes or no, why? For example:
    • The user has the permission to view the issue (based on the "browse projects" permission and security level)
    • The issue is/is not includes in the Plan source (based on the projects, boards, etc...)
    • There is an exclusion rule that is excluding this issue
    • The Jira issue is in a "Done" status, but without a Resolution and is therefore excluded from the Plan
    • etc...