Why can't Atlassian AI for Jira Service Management (CLOUD) reason beyond the content it has access to for basic troubleshooting?

It is a shame that the AI only act based on Intents and given knowledge base. This means for every possible issue you need to write an intent or add to knowledge base.

This is a hell of a lot of work on updating knowledge. It does not make the AI that efficient if you must have someone that updates the knowledge base everyday. Just like Copilot chat bot I created for IT support, I can give it a knowledge base, but it also picks up basic IT troubleshooting. Example, if it is ask that someone's monitor is not working, then a basic troubleshooting is searched online, because it is not in our knowledge base, but it is basis troubleshooting.