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  1. Jira Software Data Center
  2. JSWSERVER-26092

Misleading configuration in the Github Enteprise integration with DVCS

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      Issue Summary

      Based on the Link your GitHub account step, user need to key in the "Team or User account" value.

      Enter the Team or User account name.

      After Jira admin enter their Github Enterprise admin account, the DVCS webhook status stall in the PENDING state and shows empty results.

      Its turn out the "Team or User account" value was incorrect due to the "Team or User account" need to be the Github Organisation name instead of the Github Enterprise account name.

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Go to DVCS Accounts > Link account
      2. Choose Host as Github Enterprise
      3. Key in your Github Enterprise user name in the "Team or User account" field.
      4. Continue fill in with the necessary credentials information.
      5. Proceed and then we will see the "Webhooks status" set to "PENDING" state.

      Actual Results

      • The documentation has misleading the user to use Github enterprise user account in the Team or User account field.
      • The DVCS webhooks stall at PENDING state and no repositories were showing on the UI. No errors in the log that can tell what is happening to the DVCS integration.

      Expected Results

      • We should update the documentation related to the Team or User account to use the Github Enterprise organisation name.
      • Rename the Team or User account field to another appropriate name based on the host selection.

      Workaround

      The "Team or User Account" field only recognize Github Organization name shows under Profile > Your Organisations > Organizations

            [JSWSERVER-26092] Misleading configuration in the Github Enteprise integration with DVCS

            René Reineke added a comment - - edited

            I spent hours troubleshooting until I found this article.

            Btw, probably duplicate of JSWSERVER-14046 Linking a GitHub account prompt should say 'Organisation' instead of 'Team' - Create and track feature requests for Atlassian products.

            René Reineke added a comment - - edited I spent hours troubleshooting until I found this article. Btw, probably duplicate of JSWSERVER-14046 Linking a GitHub account prompt should say 'Organisation' instead of 'Team' - Create and track feature requests for Atlassian products.

              Unassigned Unassigned
              ckimloong John Chin
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: