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  1. Jira Software Data Center
  2. JSWSERVER-26048

Set Default 'Send mail for this update' to unticked/false for Bulk Changes

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Data Center
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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem

      'Send mail for this update' checkbox in the bulk change process currently defaults to ticked/true. Bulk change users often overlook this checkbox and inadvertently trigger multiple notifications, spamming users associated with issues in context. Statistically most users would opt to NOT 'Send mail for this update' and it therefore it makes sense from this checkbox to default to UNTICKED. Furthermore Jira Cloud already defaults to UNTICKED and it makes sense for Jira DC to align to this.

      Suggested Solution

      Suggesting that make 'Send mail for this update' checkbox be unticked for users to prevent unnecessary notifications for each Bulk operations

      Workaround

      We can disable mail notifications for a particular bulk operation by deselecting the Send Notification checkbox in the bulk operation wizard. For this option to be available, we must be an administrator or project administrator of all the projects associated with selected issues. 

      Disable customer notifications - Some bulk operations, such as Change comment, might trigger email notifications to your customers. To prevent a flurry of emails, a Jira admin can temporarily disable outgoing mail in  > System > Mail > Outgoing mail. This setting controls both Jira and customer notifications, so remember to turn it back on when you're done with your bulk edit.

              Unassigned Unassigned
              8d241b947074 Baris Ilhan
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                Created:
                Updated: