suggested improvement to installation docs

On 13 July 2010 04:31, Christina Bang <cbang@atlassian.com> wrote:

Just forwarding along a suggestion from a user to add to the GreenHopper installation docs.

---------- Forwarded message ----------
From: Christina Bang <sales@atlassian.com>
Date: Mon, Jul 12, 2010 at 11:24 AM
Subject: RE: Response to your missed Atlassian Chat [sra.com]
To: Jim_Stafford@sra.com

Hi Jim,

Sorry, I missed this email when I replied a few moments ago. Thanks, I'll pass this along to the documentation team.

Thanks,

Christina Bang
Sales Engineer - Atlassian
San Francisco - California USA
sales@atlassian.com - 415 701 1110

Watch all the presentations from this year's Atlassian Summit
Good to go.

Found the server log that had the startup error information about the plugin. My .jar file was corrupted, I re-downloaded, and now see the menu.

Suggest adding a "what if you don't see the GreenHopper menu" to your setup instructions.
a) verify the .jar file is good (size, can jar tf process it)
b) check the server stdout log for more details

thanks,
jim

From: Stafford, Jim
Sent: Mon 7/12/2010 11:45 AM
To: Eric Snyder
Subject: RE: Response to your missed Atlassian Chat

Still not getting it...

I am following the detailed instructions provided on the web site, however I am not locating the GreenHopper section of the administration page menu.

"Select 'License Details' from the 'GreenHopper' section of the administration menu. "

I have the following installed:
/cygdrive/c/Program Files/Atlassian
$ ls Application\ Data/JIRA/plugins/installed-plugins/

jira-greenhopper-plugin-5.0.1.jar

$ ls JIRA\ 4.1.2/atlassian-jira/WEB-INF/lib/jira*
ls: cannot access JIRA 4.1.2/atlassian-jira/WEB-INF/lib/jira*: No such file or directory

I have restarted Jira and have also tried rebooting the machine.

• how can I tell if the plugin is being seen?
• where, specifically is the GreenHopper section of the Admin menu?

thanks,
jim

From: Eric Snyder sales@atlassian.com
Sent: Mon 7/12/2010 8:07 AM
To: Stafford, Jim
Subject: Response to your missed Atlassian Chat

Hi Jim,

Sorry we missed you on Live Chat.

JIRA and GreenHopper licenses are separate, there is no bundled JIRA/GreenHopper download evaluation license. I have added a GreenHopper evaluation license to your account [UN: jim_stafford@sra.com ]. Here are the GreenHopper install instructions:

http://confluence.atlassian.com/display/GH/GreenHopper+Installation+and+Upgrade+Guide#GreenHopperInstallationandUpgradeGuide-install

Cheers,
Eric Snyder

–
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-------------------------------------------------
Name: jim
E-mail: jim_stafford@sra.com
Referring URL:
Date: 7/11/2010 4:29:36 AM
Time: 12:29:36 PM
Department: Technical Sales
Web Site: Technical Sales
Message:
My newupcoming project has Jira and Greehopper purchased and installed and does not seem to be leveraging it completely for an Agile process. I wanted to play with a test instance and attempted to download Jira Greenhopper just to experiment over the weekend. After the 30 trial install, I could not locate Greenhopper in my instance. Can I try Greenhopper for play locally?
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