Details
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Bug
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Resolution: Duplicate
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Low
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None
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9.6.0, 9.9.0
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None
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9.06
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1
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Severity 3 - Minor
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Description
Issue Summary
Starting from Jira 9.7.0 (9.6.0 and all prior versions are OK), when you create a new project from the 'Software' section the next step will lack workflow images and icons of some issues ("Epic" and "Improvement").
This is reproducible on Data Center: (yes)
Steps to Reproduce
- Start creating new project Projects > Create new project and pickup any project type from the 'Software' section (Scrum, Kanban, or Basic)
- Click next and review the wizard step — it will not have an image that illustrates the project workflow
- This step also will have some icons missing — "Epic" (for any 'Software' project) and "Epic"/"Improvement" (for Basic).
The problem is accompanied with HTTP 404/500 errors for appropriate images and errors in atlassian-jira.log:
2023-06-06 12:17:56,794-0300 http-nio-8080-exec-2 ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=335080d9-368c-4860-8d45-27a67dc3218d, interpretedMsg=, cause=java.lang.RuntimeException: Cannot read resource includes/images/workflows/project-template-scrum-workflow.svg, stacktrace=java.lang.RuntimeException: Cannot read resource includes/images/workflows/project-template-scrum-workflow.svg
at com.atlassian.plugin.webresource.impl.snapshot.resource.strategy.contentprovider.StreamContentProviderStrategy$1.writeTo(StreamContentProviderStrategy.java:34) [atlassian-plugins-webresource-6.0.5.jar:?]
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$2.lambda$writeTo$0(ResourceServingHelpers.java:200) [atlassian-plugins-webresource-6.0.5.jar:?]
at com.atlassian.plugin.cache.filecache.impl.PassThroughCache.cache(PassThroughCache.java:19) [atlassian-plugins-webresource-6.0.5.jar:?]
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$2.writeTo(ResourceServingHelpers.java:200) [atlassian-plugins-webresource-6.0.5.jar:?]
...
Expected Results
Workflow and icon images should be shown at the appropriate steps of the wizard
Actual Results
Workflow and some icon images are not present in the new project creation steps
List of found missing workflow images:
tail -f ./jira_home/log/atlassian-jira-http-access.log | grep "500" 172.28.0.1 o732x320x1 jira_admin [06/Jun/2023:12:12:58 -0300] "GET http://localhost:9700/9700/download/resources/com.pyxis.greenhopper.jira:project-template-images/images/workflows/project-template-scrum-workflow.svg HTTP/1.1" 500 0 0.0080 "http://localhost:9700/9700/secure/admin/ViewLogging.jspa" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/115.0" "9c7iux" 172.28.0.1 o733x322x1 jira_admin [06/Jun/2023:12:13:04 -0300] "GET http://localhost:9700/9700/download/resources/com.pyxis.greenhopper.jira:project-template-images/images/workflows/project-template-kanban-workflow.svg HTTP/1.1" 500 0 0.0070 "http://localhost:9700/9700/secure/admin/ViewLogging.jspa" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/115.0" "9c7iux" 172.28.0.1 o733x324x1 jira_admin [06/Jun/2023:12:13:08 -0300] "GET http://localhost:9700/9700/download/resources/com.pyxis.greenhopper.jira:project-template-images/images/workflows/project-template-software-dev-workflow.svg HTTP/1.1" 500 0 0.0060 "http://localhost:9700/9700/secure/admin/ViewLogging.jspa" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/115.0" "9c7iux"
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
