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  1. Jira Software Data Center
  2. JSWSERVER-21530

Feedback form not loading when logged out of JAC

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Medium Medium
    • None
    • 8.22.6, 9.4.0
    • Data Center
    • None

      Issue Summary

      Feedback form fails to load when logged out of jira.atlassian.com

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Open incognito / private window
      1. Go to a DC instance
      1. Log in to the DC instance
      1. In a new tab go to https://jira.atlassian.com/secure/Dashboard.jspa
      1. Log in to jira.atlassian.com
      1. Log out again
      1. Go back to other DC instance
      1. Open the devtools network tab and check disable cache to ensure you don’t use javascript cached from previous attempts (may not be necessary if you haven’t opened the modal yet)
      1. Click the feedback button in the top right

      Expected Results

      Expected the modal to load

      Actual Results

      Instead we see the "Jira server could not be contacted" error message. From looking at the network requests I can see that a request for the modals javascript is redirected to an Atlassian auth url

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              53291ce3ef5a Harry White
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                Created:
                Updated: