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  1. Jira Software Data Center
  2. JSWSERVER-21389

Jira session token with GitLab 15 times out after 2 hours

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      Issue Summary

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Install GitLab 15.0.
      2. Connect Jira to GitLab 
      3. Wait 2 hours

      Expected Results

      The token refresh should take place in the background.

      Actual Results

      The token expires and cannot be refreshed without reestablishing the application link.  This will erase development details in other parts of Jira. 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.  

      The only known workaround is to recreate the link with a full synch.  

          Form Name

            [JSWSERVER-21389] Jira session token with GitLab 15 times out after 2 hours

            Sandip Shrivastava made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 944151 ]
            Sandip Shrivastava made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 944151 ]
            Leonardo Souto made changes -
            Affects Version/s New: 9.4.14 [ 106446 ]
            Leonardo Souto made changes -
            Affects Version/s New: 9.4.6 [ 104662 ]
            Edson Araujo made changes -
            Assignee Original: Edson Araujo [ 489dcb58d5d9 ]
            Edson Araujo made changes -
            Assignee Original: Rory Armstrong [ rarmstrong@atlassian.com ] New: Edson Araujo [ 489dcb58d5d9 ]
            Ivan Tse made changes -
            Remote Link Original: This issue links to "THOR-363 (Bulldog)" [ 657739 ] New: This issue links to "THOR-363 (JIRA Server (Bulldog))" [ 657739 ]
            Sarah A made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 754156 ]

            Suraj Risal added a comment -

            I am facing the same issue with Jira cloud and self hosted gitlab

            Suraj Risal added a comment - I am facing the same issue with Jira cloud and self hosted gitlab

            Oliver Lobisch added a comment -

            I don't know if the issue is the token but I have the same issue with Jira 8.22.6 and Gitlab CE 15.9.2 

            When establishing the link everything works fine. After a while there are no updates anymore. The only way to fix it is to recreate the link.

            Oliver Lobisch added a comment - I don't know if the issue is the token but I have the same issue with Jira 8.22.6 and Gitlab CE 15.9.2  When establishing the link everything works fine. After a while there are no updates anymore. The only way to fix it is to recreate the link.

              Unassigned Unassigned
              samann Sarah A
              Affected customers:
              9 This affects my team
              Watchers:
              34 Start watching this issue

                Created:
                Updated:
                Resolved: