• Type: Bug
• Resolution: Cannot Reproduce
• Priority: Low (View bug fix roadmap)
• Fix Version/s: None
• Affects Version/s: 8.20.2
• Component/s: Development Panel
• Labels:

  None

[JSWSERVER-21256] Intermittently Jira development panel does not show commit option for FishEye Repositories.

Brent P made changes - 09/Mar/2022 4:47 AM

Resolution		New: Cannot Reproduce [ 5 ]
Status	Original: Needs Triage [ 10030 ]	New: Closed [ 6 ]

Collapse comment: Brent P added a comment - 09/Mar/2022 4:47 AM

Brent P added a comment - 09/Mar/2022 4:47 AM

Unfortunately, we're not able to reproduce this bug with the information provided or based on information from the support case where this originated.

I'd encourage affected customers to get in touch with support who can rope in developers to investigate more.

Expand comment: Brent P added a comment - 09/Mar/2022 4:47 AM

Brent P added a comment - 09/Mar/2022 4:47 AM Unfortunately, we're not able to reproduce this bug with the information provided or based on information from the support case where this originated. I'd encourage affected customers to get in touch with support who can rope in developers to investigate more.

Collapse comment: Mohan C S (Inactive) added a comment - 23/Feb/2022 5:01 PM

Mohan C S (Inactive) added a comment - 23/Feb/2022 5:01 PM

Hi 0abfcbc3365d - We have validated that all the attachments are removed from the ticket and as for Support ticket: GHS-238352 the attachments will be automatically archived

Expand comment: Mohan C S (Inactive) added a comment - 23/Feb/2022 5:01 PM

Mohan C S (Inactive) added a comment - 23/Feb/2022 5:01 PM Hi 0abfcbc3365d - We have validated that all the attachments are removed from the ticket and as for Support ticket: GHS-238352 the attachments will be automatically archived

Mohan C S (Inactive) made changes - 23/Feb/2022 4:57 PM

Attachment

Original: image-2022-02-16-21-16-12-437.png [ 416753 ]

Mohan C S (Inactive) made changes - 23/Feb/2022 4:57 PM

Attachment

Original: image-2022-02-16-21-16-09-850.png [ 416754 ]

Mohan C S (Inactive) made changes - 23/Feb/2022 4:57 PM

Attachment

Original: image-2022-02-16-21-15-35-334.png [ 416756 ]

Mohan C S (Inactive) made changes - 23/Feb/2022 4:57 PM

Attachment

Original: image-2022-02-16-21-15-12-384.png [ 416755 ]

Collapse comment: mahesh.shinde added a comment - 23/Feb/2022 4:41 PM

mahesh.shinde added a comment - 23/Feb/2022 4:41 PM

Hi Mohan,

I can see those screenshots on ticket's attachments section without login into the application. Please, validate and removed from this as well.

 

Expand comment: mahesh.shinde added a comment - 23/Feb/2022 4:41 PM

mahesh.shinde added a comment - 23/Feb/2022 4:41 PM Hi Mohan, I can see those screenshots on ticket's attachments section without login into the application. Please, validate and removed from this as well.  

Collapse comment: Mohan C S (Inactive) added a comment - 23/Feb/2022 3:33 PM

Mohan C S (Inactive) added a comment - 23/Feb/2022 3:33 PM

Hi 0abfcbc3365d, - We have removed the screenshots per request but it has been shared it with our Internal Staffs.

Expand comment: Mohan C S (Inactive) added a comment - 23/Feb/2022 3:33 PM

Mohan C S (Inactive) added a comment - 23/Feb/2022 3:33 PM Hi 0abfcbc3365d , - We have removed the screenshots per request but it has been shared it with our Internal Staffs.

Mohan C S (Inactive) made changes - 23/Feb/2022 3:31 PM

Description

Original: h3. Issue Summary Whenever FishEye User Checkin code, the commit information is not updated in Development Panel of Jira. This issue is intermittent and randomly occurring on newer commits. h3. Steps to Reproduce Issue cannot be reproduced since it is intermittent and randomly occurring on different Jira tickets. h4. Observation:  * User Checkin the code from FishEye Repository: !image-2022-02-16-21-16-12-437.png|width=528,height=67!  * Dev Panel in Jira fails to load the builds: !image-2022-02-16-21-15-35-334.png|width=529,height=266!  * The issue is related to older bug: JSWSERVER-16760 where the issue was suspected to be a problem with timestamps in Jira cache and this issue was marked as Fixed in 8.x versions. However, the customer still face this issue in the following version:  ** Jira: 8.20.2  ** FishEye: 4.8.8 h3. Expected Results The commits events from FishEye should be updated correctly in the Jira issue. h3. Actual Results The Development Panel shows build failed: !image-2022-02-16-21-15-12-384.png! h3. Workaround Manually delete the fusion cached data related to the issue in the Jira database. Follow the steps mentioned in this bug: FE-6953

New: h3. Issue Summary Whenever FishEye User Checkin code, the commit information is not updated in Development Panel of Jira. This issue is intermittent and randomly occurring on newer commits. h3. Steps to Reproduce Issue cannot be reproduced since it is intermittent and randomly occurring on different Jira tickets. h4. Observation:  * User Checkin the code from FishEye Repository: _<removed-screenshot-as-per-customer-request>_  * Dev Panel in Jira fails to load the builds: _<removed-screenshot-as-per-customer-request>_  * The issue is related to older bug: JSWSERVER-16760 where the issue was suspected to be a problem with timestamps in Jira cache and this issue was marked as Fixed in 8.x versions. However, the customer still face this issue in the following version:  ** Jira: 8.20.2  ** FishEye: 4.8.8 h3. Expected Results The commits events from FishEye should be updated correctly in the Jira issue. h3. Actual Results The Development Panel shows 2 builds failed: _<removed-screenshot-as-per-customer-request>_ h3. Workaround Manually delete the fusion cached data related to the issue in the Jira database. Follow the steps mentioned in this bug: FE-6953

Load more older events