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  1. Jira Software Data Center
  2. JSWSERVER-16760

Jira development panel goes out of sync with fecru

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    • 7.05
    • 16
    • Severity 2 - Major
    • 31
    • Hide
      Atlassian Update – 21 December 2018

      Dear Jira users,

      We’re glad to announce that this issue will be addressed in our upcoming 8.0 release.

      You can find more details about our 8.0 beta release here — https://community.developer.atlassian.com/t/beta-for-jira-8-0-is-up-for-grabs/25588

      Looking forward to your feedback!

      Kind regards,
      Syed Masood
      Product Manager, Jira Server and Data Center

      Show
      Atlassian Update – 21 December 2018 Dear Jira users, We’re glad to announce that this issue will be addressed in our upcoming 8.0 release. You can find more details about our 8.0 beta release here — https://community.developer.atlassian.com/t/beta-for-jira-8-0-is-up-for-grabs/25588 Looking forward to your feedback! Kind regards, Syed Masood Product Manager, Jira Server and Data Center

      Sometimes Jira development panel goes out of sync with FeCru. The behaviour was significantly improved in FeCru 4.5.1 (FE-6953). However, it is still happening and needs to be diagnosed/fixed in Jira.

      Investigation

      Fisheye/Crucible side

      Investigation done by Fisheye/Crucible team revealed that Crucible correctly pushes events about new commits as well as correctly responds to Jira queries about particular issue key (team used reverse proxy to track communication between Jira and Crucible):

      {{ "sourceId": "486cef3d-38ab-3921-a562-50630743dd47", "sourceUrl": "http://localhost.charlesproxy.com:64669/fecru", "capabilities": ["JiraReviewEvent", "JiraIssueEvent", "atlassian-remote-event"], "initiator": { "emails": ["admin@admin.ad"], "username": "admin", "displayName": "admin", "resource": "http://localhost.charlesproxy.com:64669/fecru/user/admin", "avatar": "http://localhost.charlesproxy.com:64669/fecru/avatar/admin?s=48" }, "issueKeys": ["SIM-6"], "entity": { "id": "CR-3", "resource": "http://localhost.charlesproxy.com:64669/fecru/cru/CR-3" }, "state": "REVIEW"}
      {{ "sourceId": "486cef3d-38ab-3921-a562-50630743dd47", "sourceUrl": "http://localhost.charlesproxy.com:64669/fecru", "capabilities": ["update-devtool-summary-request", "atlassian-remote-event"], "issueKeys": ["SIM-6"]}
      {{ "targets": { "SIM-6": [{ "type": { "id": "repository" }, "count": 1, "objects": [{ "lastUpdated": "2018-08-28T13:59:10.000+0200", "count": 2, "commits": ["18ddb83188e5a3864911b54f8251132c4c7d0c86", "c7e1a9989b3cd83d99b3b3d2407e85ebd8a69082"], "type": "git" }] }, { "type": { "id": "review" }, "count": 3, "objects": [{ "lastUpdated": "2018-08-29T15:16:20.230+0200", "dueDate": "2018-09-04T13:30:00.000+0200", "state": "CLOSED" }, { "lastUpdated": "2018-08-29T15:50:56.718+0200", "dueDate": "2018-08-28T10:30:00.000+0200", "state": "CLOSED" }, { "lastUpdated": "2018-08-29T15:51:46.272+0200", "dueDate": "2018-07-22T13:11:23.000+0200", "state": "REVIEW" }] }, { "type": { "id": "branch" }, "count": 0, "objects": [] }] }}
      • Jira also requests for commits etc.

      Jira side

      We can halt Jira update for couple minutes after communication was broken for some time. However after approximately 5 minutes Jira again asks for remote-link-aggregation and everything returns back to normal. After a night with interrupted connection, Jira stopped to update dev panel. It still was requesting Crucible for updates, but those were not appearing in Development panel. Changing state of related reviews (which produces an event) didn't help (data was not refreshed).

      We suspect that it may be problem with timestamps in Jira cache.

      Notes

      1) If Jira rendered some data (even if they were stale), modal with 'more details' always shows correct data. It seems this modal always fetch data from Fisheye/Crucible directly and does not rely on any cached data.

      2) This issue will possibly be there in multiple version of Jira, however, a good starting point will be when guaranteed delivery functionality was delivered (Jira Software 7.5.0). 

       

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            [JSWSERVER-16760] Jira development panel goes out of sync with fecru

            Bruno made changes -
            Assignee Original: Bruno [ bsilva@atlassian.com ] New: Gaurav Joshi [ gjoshi@atlassian.com ]
            Bruno made changes -
            Assignee Original: Gaurav Joshi [ gjoshi@atlassian.com ] New: Bruno [ bsilva@atlassian.com ]
            Gaurav Joshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 530655 ]
            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 7.13, 7.6|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Adam Slaski made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 470834 ]
            Ignat (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 456313 ]
            Edward made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 454168 ]
            Lucy made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 446757 ]
            Lucy made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 446754 ]
            Kristy made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 445414 ]

              gjoshi@atlassian.com Gaurav Joshi
              gjoshi@atlassian.com Gaurav Joshi
              Affected customers:
              24 This affects my team
              Watchers:
              45 Start watching this issue

                Created:
                Updated:
                Resolved: