Context

Sometimes push notifications shows `x new notifications` text instead of more informative message like 'you were assigned to ABC-1234 ticket`. It might be connected with:

• expiration of session
• VPN requirements (environment requires VPN connection to use Jira, but user is not connected to VPN when push notification came).

It was created by design in order to not expose any sensitive information inside push notification -> https://confluence.atlassian.com/jirasoftwareserver/jira-data-center-and-server-mobile-app-966063511.html

Suggestion

Make push notification details more informative without exposing sensitive date. For isntance:

• 1 new comment on SW-12345
• You have been assigned to SW-55555
• SW-10101 has been resolved