Details
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Bug
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Resolution: Unresolved
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Low
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None
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7.13.13, 8.5.7
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7.13
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2
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Severity 2 - Major
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2
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Description
Issue Summary
If Jira crashes during a rebalancing, the LOCK_HASH column keeps the lock, and it has to be manually cleaned, following https://confluence.atlassian.com/jirakb/ranking-failed-due-to-lock_hash-is-not-null-953658654.html.
Steps to Reproduce
- Start Lexorank rebalancing
- Kill Jira's process (simulating a crash)
- Try to run a Lexorank balance
Expected Results
The balance works correctly.
Actual Results
We can observe the following error in the atlassian-greenhopper.log:
2020-12-21 15:11:31,668 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10105 returned errors: Errors: 10105 Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
Workaround
Follow the procedure described in https://confluence.atlassian.com/jirakb/ranking-failed-due-to-lock_hash-is-not-null-953658654.html.