[JSWSERVER-20340] DVCS plugin only fetches 10 branches for Bitbucket Cloud

Type: Bug
Resolution: Fixed
Priority: High (View bug fix roadmap)
Fix Version/s: 8.12.0, 8.5.7, 8.11.1
Affects Version/s: 8.3.4
Component/s: DVCS Accounts, DVCS Connector
Labels:

Fixed in Long Term Support Release/s:

Download 8.5
Introduced in Version:
8.03
Support reference count:
6
Symptom Severity:
Severity 2 - Major
Bug Fix Policy:
View Atlassian Server bug fix policy

Issue Summary

When connecting Jira to Bitbucket Cloud through DVCS, there is a limitation regarding the number of branches that are retrieved per repository, which is set to 10. This can cause Jira to fail retrieving branches if more than 10 were updated before the sync, causing older branches to not be synchronized.

Steps to Reproduce

Create 11 branches on a repository Bitbucket Cloud
Synchronize the repository on Jira

Expected Results

All 11 branches will be populated on Jira

Actual Results

Only 10 of them will be populated, while the older branch will not appear.

Workaround

When this happens, the branches that were not synchronized need to be updated on Bitbucket Cloud and then force a synchronization on Jira to ensure they are updated.

is duplicated by

JSWSERVER-20540 When synchronizing DVCS accounts with Bitbucket Cloud only the first 10 branches/commits are synchronized

Closed

mentioned in: Page Failed to load; Page Failed to load

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Assignee:: Wolfgang Kritzinger

Reporter:: Rodrigo Rosa

Affected customers:: 1 This affects my team

Watchers:: 11 Start watching this issue

Created:: 28/Nov/2019 2:32 PM

Updated:: 24/Aug/2020 2:32 PM

Resolved:: 18/Aug/2020 6:26 AM

Jira Software Data Center

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