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Suggestion
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Resolution: Unresolved
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None
Problem Definition
When there is a workflow that is using an invalid status, the Board's configuration will turn out blank. This is a bug reported in https://jira.atlassian.com/browse/JSWSERVER-13881
In order to identify the responsible workflow so that the invalid status can be removed is a difficult process and is not practical. There is a need for a better way.
Suggested Solution
- Include the responsible/affected workflow in the log stack trace when opening the Board's configuration
- Provide a REST API or a way to run an Integrity check for a workflow with an invalid issue status
Workaround
As of now, the KB: https://confluence.atlassian.com/display/JIRAKB/Internal+Server+Error+when+accessing+Rapid+board
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JSWSERVER-13881 Board Configuration returns a blank screen if JIRA has a workflow with a missing status
- Closed