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Bug
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Resolution: Unresolved
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Medium (View bug fix roadmap)
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None
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8.0.0, 8.0.1, 8.0.2, 8.8.1, 9.3.3
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8
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23
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Severity 2 - Major
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11
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Summary
The name of the Priority field is overlapping with the issue summary in some of the cards in the Backlog view.
Environment
- Jira 8.0.0
- Cannot reproduce in Jira 7.13
Steps to Reproduce
- Go to âš™ > Issues > Priorities
- Edit any of the priority and change the value of the Icon URL field to an invalid URL
Expected Results
Text is rendered properly without issue.
Actual Results
The priority field is not showing as an icon, but as text, and the text is overlapping with the issue description.
- The "broken icon" symbol may not display - on some scenarios you can only see the written name of the priority overlapping with other information.
Workaround
- Login as a Jira system administrator.
- Go to the page âš™ > Issues > Priorities
- Check if the icon is broken for any of the priority, as shown in the example below:
- For each of the priority that has a broken icon, edit it and check the Icon URL
- If it has a different icon URL in comparison to the other priorities, please edit this as per this documentation and make sure that all of them use the same path. The example below shows what the default path should be for the low priority:
- mentioned in
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Page Failed to load
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSWSERVER-19928] Backlog view - Priority text is overlapping with the issue summary
We are moving from 8.1.2 to 8.14.1 and also experienced this issue. We were missing the icon for Not Prioritized. One I uploaded an icon file for that value the issue was resolved.
All,
I too experienced this and had very little help from Atlassian support.
This community forum however helped resolve the issue on our instance -
The icon file path used -
/images/icons/priorities/medium.png
Hope this helps others.
Same, went from 8.5.4 to 8.13.3
It's not all backlog tickets. But for a Long Term Release version this is highly unacceptable.
We just upgraded from Jira 8.2.4 to 8.13.2 and are experiencing some very similar with the backlog epics list.
| Version | 8.8.1 |
| Build Number | 808001 |
| Build Date | Wed Apr 22 00:00:00 UTC 2020 |
| Build Revision | e5cdcf9fa57df21d4b441572dda42ac58b826e01 |
Just upgraded to this version and I am seeing the issue.
hi all
in our environment we have similar issues, we have problem with "hide show epic information view in backlog"
we upgraded and migrationed our Jira in new server from 8.3.2 to 8.13.4
and how i fix this
Atlassian Team suggest that it can be problem old ver. of addon and they were right
in our environment we was using jira-greenhopper-plugin-8.3.0-DAILY20190802161355.jar file and
jira in 8.13.4 using jira-greenhopper-plugin-8.13.4.jar version
after when i replace it we no longer encounter these issues ...
check in your servers ... in "homedir"/application-data/jira/plugins/installed-plugins what version u are using ...