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  1. Jira Software Server and Data Center
  2. JSWSERVER-16777

IE11: Kanplan backlog view fails to load due to JS error in EpicsInlineDialog

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    Details

    • Introduced in Version:
      7.05
    • Current Status:
      Hide
      Atlassian Update – 21 December 2018

      Dear Jira users,

      We’re glad to announce that this issue will be addressed in our upcoming 8.0 release.

      You can find more details about our 8.0 beta release here — https://community.developer.atlassian.com/t/beta-for-jira-8-0-is-up-for-grabs/25588

      Looking forward to your feedback!

      Kind regards,
      Syed Masood
      Product Manager, Jira Server and Data Center

      Show
      Atlassian Update – 21 December 2018 Dear Jira users, We’re glad to announce that this issue will be addressed in our upcoming 8.0 release. You can find more details about our 8.0 beta release here — https://community.developer.atlassian.com/t/beta-for-jira-8-0-is-up-for-grabs/25588 Looking forward to your feedback! Kind regards, Syed Masood Product Manager, Jira Server and Data Center
    • Symptom Severity:
      Severity 2 - Major
    • Occurrence Factor:
      10%

      Description

      Kanplan backlog view hangs forever, page refresh does not help.

      This happens for users that:

      • have just upgraded from JSW version 7.4(kanplan phase1) to version>=7.5 (kanplan phase2)
      • open board of an old(created with 7.4) kanban project which:
        • has at least one Epic
        • has epic inline dialog active(wasn't dismissed by the user before)
      • use IE11

      Workarounds:

      • user opens the board in a different browser and dismisses the dialog (it is a one-off information popup, will not show up for the second time if dismissed)

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              • Assignee:
                Unassigned
                Reporter:
                kkepinski Krzysztof Kepinski (Inactive)
                Participants:
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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Last commented:
                  44 weeks, 5 days ago