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  1. Jira Software Server and Data Center
  2. JSWSERVER-16578

"Setting the value of 'atlassian-analytics.jira.lock' exceeded the quota" error displayed while browsing boards

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Details

    • Bug
    • Status: Closed (View Workflow)
    • High
    • Resolution: Fixed
    • 7.7.0, 8.0.2, 7.13.18, 8.5.18, 8.13.11, 9.4.1, 8.20.16
    • 9.6.0
    • AgileBoard
    • 7.07
    • 135
    • Severity 3 - Minor
    • 66
    • Hide

      Dear Jira users,

      We would like to inform you that we are closing this issue thanks to the improvements done in the way how Jira is sending the analytic events from the browser to the server.

      The logic for collecting the analytic events will no longer disrupt the user actions. Any errors resulting from the web storage operations will be logged to the browser's console with additional information.

      If such errors are detected in the console, please contact our support team for further analysis.

      The bug fix will be also backported to the upcoming Jira LTS version releases - 8.20.19 & 9.4.4.

      Kind Regards

      Anna Scisłowska
      Jira DC Product Manager

      Show
      Dear Jira users, We would like to inform you that we are closing this issue thanks to the improvements done in the way how Jira is sending the analytic events from the browser to the server. The logic for collecting the analytic events will no longer disrupt the user actions. Any errors resulting from the web storage operations will be logged to the browser's console with additional information. If such errors are detected in the console, please contact our support team for further analysis. The bug fix will be also backported to the upcoming Jira LTS version releases - 8.20.19 & 9.4.4. Kind Regards Anna Scisłowska Jira DC Product Manager

    Description

      Description

      There's a large javascript error report displayed to a user, related to a QuotaExceededError. This usually happens after opening a board.

      Steps to reproduce

      The bug occurs when usage data collection mechanism (details) exceeds browser's local storage quota. Reproducing it through regular Jira usage is time-consuming and non-deterministic. Instead, one may try triggering it through storing a preposterously large text (the actual limit depends on a browser) to local storage via a developer console.

      Expected behaviour

      Data collection mechanism exceeding browser's local storage quota does not disrupt user's actions.

      Actual behaviour

      An error pops up.

      Details

      Local storage quota varies depending on a browser and its version and is calculated per origin (protocol, hostname and port number). The actual sizes can be found directly via browser or in its documentation.

      Exception: Uncaught QuotaExceededError: Failed to execute 'setItem' on 'Storage': Setting the value of 'atlassian-analytics.jira.lock' exceeded the quota.
      Resource: http://jira.tribe.neobards.com/s/9762d4607a529aff0f585618381e38a8-CDN/fxf317/79001/b6b48b2829824b869586ac216d119363/f22efb833d6ee0f2088e4c77acb8da68/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true
      Line: 525
      Column: 649
      Environment
      
      
      Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.139 Safari/537.36
      Stack trace
      
      Error: Failed to execute 'setItem' on 'Storage': Setting the value of 'atlassian-analytics.jira.lock' exceeded the quota.
      at Object.l.set (http://jira.tribe.neobards.com/s/9762d4607a529aff0f585618381e38a8-CDN/fxf317/79001/b6b48b2829824b869586ac216d119363/f22efb833d6ee0f2088e4c77acb8da68/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:525:649)
      at f (http://jira.tribe.neobards.com/s/9762d4607a529aff0f585618381e38a8-CDN/fxf317/79001/b6b48b2829824b869586ac216d119363/f22efb833d6ee0f2088e4c77acb8da68/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:534:513)
      at h (http://jira.tribe.neobards.com/s/9762d4607a529aff0f585618381e38a8-CDN/fxf317/79001/b6b48b2829824b869586ac216d119363/f22efb833d6ee0f2088e4c77acb8da68/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&whisper-enabled=true:534:1026)
      
      • Problem is reproducible in both Firefox and Chrome.

      Workaround

      Functionality in JIRA and Confluence fail due to Exceeding Chrome Quota

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              b6cf9181bff6 Krystian M
              ef72ff96aa98 Yann Follet
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              Dates

                Created:
                Updated:
                Resolved: