[JSWSERVER-16329] Timeout errors can occur when completing sprints in Scrum boards

Type: Bug
Resolution: Unresolved
Priority: High (View bug fix roadmap)
Fix Version/s: None
Affects Version/s: 7.3.8, 7.4.5, 7.2.12, 7.5.3, 7.6.3, 7.7.1, 8.5.0, 8.5.1, 8.13.0, 8.22.2, 8.20.15, 9.4.11, 9.12.13
Component/s: AgileBoard
Labels:

Introduced in Version:
7.02
Support reference count:
77
Symptom Severity:
Severity 3 - Minor
UIS:
13
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

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Atlassian Update – 1 October 2024

Dear Customers,

Thank you for taking the time to file and comment on this issue. We realize it still occurs and impacts your organization. We are now working on multiple customer requests and on new features, so we have to postpone our resolution of this issue. We’ve decided to move this issue to our long-term backlog.

Please continue watching this ticket for future updates and changes in the timeline that impacts your work.

Best regards
Daniel Dudziak
Jira DC Developer

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Atlassian Update – 1 October 2024 Dear Customers, Thank you for taking the time to file and comment on this issue. We realize it still occurs and impacts your organization. We are now working on multiple customer requests and on new features, so we have to postpone our resolution of this issue. We’ve decided to move this issue to our long-term backlog. Please continue watching this ticket for future updates and changes in the timeline that impacts your work. Best regards Daniel Dudziak Jira DC Developer

If completing a sprint takes longer than 60 seconds one will experience a timeout message similar to the following:

To reproduce artificially, lower the AJAX timeout to something like 10 seconds and do a sprint release on 3,000 issues
Have a large number of issues in a sprint ( 200+ )
Use remote fields, other customizations, or poor performance that results in bulk editing these issues to take longer than 60 seconds
Attempt to complete sprint, receive error message

A more descriptive error message is displayed like the one we implemented for Kanban boards, https://jira.atlassian.com/browse/JSWSERVER-11775

A generic timeout error is displayed

Even though a timeout error is displayed the process does continue and issues within the sprint are completed successfully

relates to

JSWSERVER-11775 Timeout errors when releasing a large amount of issues from a Kanban board

JSWSERVER-15345 Improve performance when moving issues to next Sprint contains many issues

FLASH-3711 You do not have permission to view this issue

JSWDC-30 You do not have permission to view this issue

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