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  1. Jira Software Server and Data Center
  2. JSWSERVER-16263

Automatically remove and ignore unwanted text content or attachment files in tickets created from emails

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      Description

      Hi,

      Problem

      Each time users that send emails to a designated mailbox from which Jira retrieves them in order to create new tickets or add comments to existing ones usually contain footers with company's logos, marketing imagery or some standard text. All these attachments are autiomatically added to tickets into file attachments therefore cluttering important content.

       

      Goals / solution

      Could we have an option to create filters or a new option in Jira's ticket that allows to remove existing and ignore future content or attachments files in newly retrieved messages? Ideally in files attachments one would click option and select "Remove and ignore" or have a dedicated feature to manageme ignored files and text content that is being removed for each email message going into JIRA. This could be global, per project or even per ticket etc.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              its12 David Sadowski
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