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  1. Jira Software Data Center
  2. JSWSERVER-16263

Automatically remove and ignore unwanted text content or attachment files in tickets created from emails

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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      Hi,

      Problem

      Each time users that send emails to a designated mailbox from which Jira retrieves them in order to create new tickets or add comments to existing ones usually contain footers with company's logos, marketing imagery or some standard text. All these attachments are autiomatically added to tickets into file attachments therefore cluttering important content.

       

      Goals / solution

      Could we have an option to create filters or a new option in Jira's ticket that allows to remove existing and ignore future content or attachments files in newly retrieved messages? Ideally in files attachments one would click option and select "Remove and ignore" or have a dedicated feature to manageme ignored files and text content that is being removed for each email message going into JIRA. This could be global, per project or even per ticket etc.

          Form Name

            [JSWSERVER-16263] Automatically remove and ignore unwanted text content or attachment files in tickets created from emails

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3069638 ] New: JAC Suggestion Workflow 3 [ 3660119 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2626825 ] New: JAC Suggestion Workflow [ 3069638 ]
            Rachel Lin (Inactive) made changes -
            Workflow Original: JIRA PM Feature Request Workflow v2 - TEMP [ 2490599 ] New: Confluence Workflow - Public Facing v4 [ 2626825 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Rene C. [Atlassian Support] made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Rene C. [Atlassian Support] made changes -
            Link New: This issue duplicates JRASERVER-13776 [ JRASERVER-13776 ]
            Rene C. [Atlassian Support] made changes -
            Link New: This issue is duplicated by JSWSERVER-16262 [ JSWSERVER-16262 ]
            Deleted Account (Inactive) made changes -
            Description Original: Hi,

            *Problem*

            Each time users that send email to a designated mailbox from which Jira periodically retrieved email and is creating new tickets, add comments to existing etc. contains footers with company's logos, marketing imagery or some standard text. All the attachments are autiomatically added to ticket into file attachments therefore cluttering content.

             

            *Goals / solution*

            Could we have an option to create filters or an option in Jira's ticket that allows to remove existing and ignore future content or attachments files? Ideally in files attachments one would click option and select "Remove and ignore" or have a dedicated feature that allows to manage ignored files and content that is being removed for each email message.             		New: Hi,

            *Problem*

            Each time users that send emails to a designated mailbox from which Jira retrieves them in order to create new tickets or add comments to existing ones usually contain footers with company's logos, marketing imagery or some standard text. All these attachments are autiomatically added to tickets into file attachments therefore cluttering important content.

             

            *Goals / solution*

            Could we have an option to create filters or a new option in Jira's ticket that allows to remove existing and ignore future content or attachments files in newly retrieved messages? Ideally in files attachments one would click option and select "Remove and ignore" or have a dedicated feature to manageme ignored files and text content that is being removed for each email message going into JIRA. This could be global, per project or even per ticket etc.
            Deleted Account (Inactive) created issue -

              Unassigned Unassigned
              ad84589a-a3ad-4155-83d0-983aa2263068 Deleted Account (Inactive)
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                Created:
                Updated:
                Resolved: