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  1. Jira Software Data Center
  2. JSWSERVER-15943

Jira creates a user named ‘anonymous’ for Trac tickets, which have no owner set.

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      Summary

      JIRA Import from Trac fails to handle Trac tickets.
      Jira creates a user named ‘anonymous’ for Trac tickets, which have no owner set.
      Clearly, no user should be created and ticket should be unassigned in JIRA.

      Steps to Reproduce

      1. On Trac create tickets with no owner (unassigned)
      2. Import trac to JIRA.

      Expected Results

      • Jira creates a ticket, and correctly leaves it unassigned.

      Actual Results

      JIRA creates a user anonymous and assigns the ticket to that user.

      Workaround

      • remove the wrong user manually.

          Form Name

            [JSWSERVER-15943] Jira creates a user named ‘anonymous’ for Trac tickets, which have no owner set.

            Aakrity Tibrewal added a comment -
            Atlassian Update - 10 April 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            Please note the comments on this thread are not being monitored.

            You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Jira Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Data Center

            Aakrity Tibrewal added a comment - Atlassian Update - 10 April 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years , including no new watchers, votes, or comments; this inactivity suggests a low impact. Please note the comments on this thread are not being monitored. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Jira Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Jira Data Center

              Unassigned Unassigned
              sabdelfattah Sherif Abdelfattah (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: