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  1. Jira Software Data Center
  2. JSWSERVER-15943

Jira creates a user named ‘anonymous’ for Trac tickets, which have no owner set.

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      Summary

      JIRA Import from Trac fails to handle Trac tickets.
      Jira creates a user named ‘anonymous’ for Trac tickets, which have no owner set.
      Clearly, no user should be created and ticket should be unassigned in JIRA.

      Steps to Reproduce

      1. On Trac create tickets with no owner (unassigned)
      2. Import trac to JIRA.

      Expected Results

      • Jira creates a ticket, and correctly leaves it unassigned.

      Actual Results

      JIRA creates a user anonymous and assigns the ticket to that user.

      Workaround

      • remove the wrong user manually.

          Form Name

            [JSWSERVER-15943] Jira creates a user named ‘anonymous’ for Trac tickets, which have no owner set.

            Aakrity Tibrewal made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Aakrity Tibrewal made changes -
            Labels New: cleanup-seos-fy25
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Andriy Yakovlev [Atlassian] made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS New: 1

              Unassigned Unassigned
              sabdelfattah Sherif Abdelfattah (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: