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  1. Jira Software Server and Data Center
  2. JSWSERVER-15936

JIRA Import from Trac fails to handle Trac tickets with multiple owners or reporters

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      Description

      Summary

      JIRA Import from Trac fails to handle Trac tickets with multiple owners or reporters.
      Trac allows tickets to be owned or reported by multiple users.
      JIRA importer fails to handle those tickets

      Steps to Reproduce

      1. On Trac create tickets with multiple owners.
        database shout look like this:
        Here's an example SQL query (select owner, reporter from ticket) from TRAC database:
        owner | reporter
        ---------------------------------------+---------
        user1, user2, user3 | user4
      2. Import trac to JIRA.

      Expected Results

      • JIRA should create the corresponding ticket and have the ticket assignee set to user1.
      • user2 and user3 should be created.

      Actual Results

      JIRA creates a user as "user1, user2, user3" and have him assigned to the ticket.

      Workaround

      • remove the wrong user manually and recreate the users manually.

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            Assignee:
            Unassigned
            Reporter:
            sabdelfattah Sherif Abdelfattah
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              Dates

              Created:
              Updated: