jjohnson5 As Miroslav mentioned, you could find out which account authorized the access from the "Reset OAuth Settings" menu. And then you could check whether that GitHub account has admin permission on the target account you are trying to synchronize.

I couldn't tell you what account this is under. I wasn't the one who originally set this up, so I'll bounce this back around internally until we have enough info to send in a proper support ticket.

Thanks!

Hi Josh,

Could you make sure, that the GitHub account which granted the access for Jira has administration permission on the repository? To find out the account go to "Reset OAuth Settings" where you can find "Authorizing account". If the account has not administration permission, could you regenerate access token (be sure that you are logged in as correct user in GitHub).

If the issue remains, please submit the support ticket.

Regards,

Miroslav Stencel | Atlassian

Hi Zehua,

In "Set up GitHub using OAuth rather than a user account name", I mean that the JIRA Configure DVCS Accounts page. There's simply an OAuth Key + Secret configured.

Note that all of the previously broken GitHub repos now just report "Sync Failed", asking us to view the server logs.

As we haven't submitted a support ticket yet, I suppose now is the time to do so?

Hi Josh,

When you said "set up GitHub using OAuth rather than a user account name", did you refer to the process of setting up the DVCS Account in JIRA or the configuration inside GitHub?

Is there a support ticket for this issue? It will be much easier to track a problem if there's a support ticket. Our support engineers are much better at understanding the problems and tracking related issues.

Regards,
Zehua Liu

Hi there,

We've currently set up GitHub using OAuth rather than a user account name, and we're getting the same exception in our OnDemand instance. Various repositories in our setup are infinitely "synchronizing" change sets, and cannot be unlinked.

The error that occurs when attempting to unlink is as follows:

org.codehaus.jackson.map.JsonMappingException: Can not deserialize instance of com.atlassian.jira.plugins.dvcs.github.api.model.GitHubRepositoryHook[] out of START_OBJECT token at [Source: sun.net.www.protocol.http.HttpURLConnection$HttpInputStream@1a72689; line: 1, column: 1]

While we are working on a fix, as a workaround, you could try to connect to the GitHub account using a GitHub user that has administrator permission to the account.