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  1. Jira Software Data Center
  2. JSWSERVER-13979

Exception occurs when create a issue from Scrum Board in non-English language

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Details

    • Bug
    • Resolution: Cannot Reproduce
    • Medium
    • None
    • 7.1.2, 7.1.7, 7.1.8
    • AgileBoard

    Description

      Summary

      JS Exception occurs when user create a new issue from Active sprint UI. A red error dialog appears as attached.

      Environment

      • Server
        • Mac OS
        • Linux
      • Client
        • Firefox 47, Chrome 51.X, Safari 9.1.1 on Mac OS X
        • IE Edge on Windows 10

      Steps to Reproduce

      It’s easy to reproduce by clean install.

      1. Install JIRA Software 7.1.8.
      2. Install JIRA Service Desk 7.1.8 in addition to JIRA Software instance above.
      3. Change user’s preference language from English to Japanese or Spanish in Profile UI.
      4. Create Scrum software project newly, or you may use existing project.
      5. Create a sprint and create some issues in backlog, then drug and drop these issues into the sprint.
      6. Start the sprint, then you should go to scrum board as Active sprints UI.
      7. Create a new ticket from Active sprints UI, by clicking 'Create' button in JIRA header.
      8. Exception occurs as attached.
        An error occurredHide…
        Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
        Details
        Exception: Uncaught TypeError: Cannot read property '1' of null
        Resource: http://54.178.170.32:8080/s/4b15b6e3d45724794a43ccf12e1a840f-CDN/ja_JP41e2a9/71011/b6b48b2829824b869586ac216d119363/a5d59193dcba921eb31dd32e8b5f7d21/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&hc-enabled=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=ja-JP&nps-acknowledged=true&nps-not-opted-out=true&sd_licensed=true
        Line: 9769
        Column: 392
        Environment
        Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36
        

      Note:

      • The same error occurs even if you install JIRA Service Desk first, and then install JIRA Software.
      • This error doesn’t occur in Atlasssian Cloud environment.
      • This error doesn’t occur in English.

      Expected Results

      at 8 above, a new ticket should be created without exception.

      Actual Results

      The exception occurs. Exception in each browser is different by browser. but occurs in same line.

      • Chrome
      • Edge

      Workaround

      Currently, there is no workaround for this problem. User needs to go other UIs to create a new issue.

      Attachments

        1. error-chrome.png
          error-chrome.png
          1.13 MB
        2. error-edge.png
          error-edge.png
          138 kB

        Activity

          People

            Unassigned Unassigned
            ynakajima Yumi Nakajima (Inactive)
            Votes:
            10 Vote for this issue
            Watchers:
            7 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: